NUR MINSUARI MAUTE

NUR MINSUARI MAUTE | SMM

I help business to achieve social media goals by leveraging my expertise and industry insights

If you're seeking a dedicated, trustworthy, and skilled social media manager to take your brand's online presence to the next level, you've come to the right place. I am dedicated to positioning your business for social media success. Together, we can dominate the social media landscape, captivate your target audience, and propel your business towards greater visibility and growth.

WORK WITH ME

ABOUT ME

SERVICES

PROJECTS

Nur Minsuari Maute

social media manager

I presently reside in the Philippines and work as a seasoned VA and social media manager. I also have a solid customer service foundation. I recognize the value of offering excellent experiences to clients that make a lasting impression.

I am committed to resolving issues, addressing complaints, and establishing great experiences that create loyalty and satisfaction because I have outstanding communication skills and a customer-centric approach.

Click me:

Work Experience

Customer Service Representative (2020-2024)

AVAS Flowers (2 Months Seasonal Contract)

Answers program inquiries and customers complaints
Process online orders (channels – voice and mail order forms)
Handles ticket issues which sometimes entail making outbound calls to seek answers from relevant parties.
Address issues such as customer retention, order tracking, and negotiating prices with other stores to ensure profitability.

L1 Phones (18 Months Independent Contractractor)

Providing communication services on various inbound and outbound calls, peer-to-peer texting, peer-to-peer emailing, and data entry campaigns.
Documenting their responses and inputting information into our system based on the provided company guidelines.

Work Experience

Customer Service Representative (2020-2024)

CONCENTRIX (3 Months Seasonal Contract)

Answers program inquiries and customers complaints
Process online orders (channels – voice and mail order forms)
cardholder website/mobile app support

TELEPERFORMANCE (2 Years)

Answering phones from customers professionally and responding to customer inquiries and complaints.
Researching required information using available resources.
Obtaining and evaluating all relevant data to handle complaints and inquiries.

WHAT DO I OFFER?

Social Media Management

Manage different platforms to keep the business active!
Scheduling & Posting of content
Engagement
Reaching out
Inbox Management/ Comment Section
Reporting (Optional)

Social Media Marketing

Market the business to get SALES!
Strategies/ Approach of the business
Social Media Audit
Market Research
Competitor Analysis
Create CASE STUDIES
Create & Analyze KPIs/Insights

Content Creation

Execute Ideas
Creative Visuals
Graphic Design
Video Editing
Copywriting/ Content Writing

WHY CHOOSE ME?

I have Customized Strategies: I create tailored strategies that align with your specific business goals and target audience, ensuring maximum effectiveness.
I do Creative Content: I have a keen eye for creating visually appealing and engaging content that captivates your audience and stands out from the competition.
Excellent Communication: I prioritize communication and provide prompt responses to messages, comments, and inquiries, ensuring a positive online presence for your brand.
Industry Knowledge: I stay updated with the latest social media trends, algorithm changes, and best practices, implementing strategies that keep your brand ahead.
Collaborative Partnership: I believe in building a strong partnership with my clients, working closely together to understand your brand and achieve your social media objectives.